Privacy Policy
Your privacy matters deeply to us. We believe you deserve complete transparency about how we handle your personal information when you work with Crystalline Flow.
Information We Collect
When you visit our website or engage our services, we collect certain information to provide you with the best possible experience. This isn't about gathering data for the sake of it – everything we collect serves a specific purpose in delivering our floral design services.
| Information Type | Purpose |
|---|---|
| Contact details (name, email, phone) | Communication about your floral arrangements and consultations |
| Address information | Delivery coordination and service area verification |
| Event details and preferences | Creating personalized floral designs that match your vision |
| Website usage data | Improving our website functionality and user experience |
We also collect information you voluntarily share during consultations – your style preferences, color choices, budget considerations, and any special requirements for your arrangements. This helps us create truly personalized floral experiences.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our services. We don't believe in collecting data just to have it – every piece of information we gather has a clear purpose.
Service Delivery
We use your contact information to coordinate consultations, confirm arrangements, and keep you updated throughout the design process. Your address helps us plan deliveries and determine if you're within our service area.
Personalization
The preferences and style information you share allows us to create arrangements that truly reflect your vision. We keep notes about your favorite flowers, colors you love, and arrangements that have worked well for you in the past.
Communication
We'll contact you about upcoming consultations, seasonal flower availability, and care instructions for your arrangements. We might also reach out with ideas for special occasions or new services that align with your interests.
Information Sharing and Disclosure
We take a very conservative approach to sharing your information. Your personal details stay with us except in specific circumstances where sharing is necessary to provide our services.
- Delivery partners: We share necessary delivery information (name, address, phone) with trusted delivery services to ensure your arrangements reach you safely.
- Flower suppliers: Occasionally, we work with specialty growers for unique requests and may share general requirements, but never personal contact information.
- Legal requirements: We'll disclose information only when legally required by Azerbaijan law or to protect our legitimate business interests.
- Business transfers: If ownership of Crystalline Flow changes, your information would transfer to new owners under the same privacy protections.
We never sell your personal information to third parties or use it for marketing purposes unrelated to our floral services. Your trust is more valuable to us than any potential revenue from data sharing.
Data Storage and Security
We store your information using industry-standard security measures appropriate for a boutique floral business. While we're not a tech company, we take data protection seriously and implement reasonable safeguards.
Storage Methods
Client information is stored in secure, password-protected systems. Physical documents are kept in locked filing cabinets at our design studio. We use encrypted connections for all online communications and transactions.
Access Controls
Only authorized team members who need access to provide services can view your information. We regularly review who has access to what information and update permissions as needed.
Retention Period
We keep your information for as long as you remain an active client, plus seven years for business record purposes as required by Azerbaijan commercial law. After that, we securely delete or destroy all records.
Your Privacy Rights
You have significant control over your personal information. We want you to feel comfortable about how we handle your data, and we're always ready to address your concerns or requests.
- Access: You can request copies of all information we have about you, including consultation notes and preference records.
- Correction: If any information we have is incorrect or outdated, we'll update it promptly when you let us know.
- Deletion: You can request that we delete your information, though we may need to retain some records for legal compliance.
- Portability: We can provide your information in a readable format if you want to transfer it elsewhere.
- Objection: You can object to certain uses of your information, such as marketing communications.
To exercise any of these rights, simply contact us using the information below. We'll respond within 30 days and work with you to address your request appropriately.
Cookies and Website Technology
Our website uses standard technologies to improve your browsing experience. We keep this simple and focused on functionality rather than extensive tracking.
Essential Cookies
These help our website function properly – remembering items in your consultation request form, maintaining your session while browsing, and ensuring security features work correctly.
Analytics Information
We collect basic information about how visitors use our site to understand which services generate the most interest and which pages might need improvement. This data is anonymized and aggregated.
You can control cookies through your browser settings, though disabling essential cookies might limit some website functionality.
Updates to This Policy
We review this privacy policy annually and update it when our practices change or when legal requirements evolve. We'll notify active clients of any significant changes via email or through notices on our website.
Minor clarifications or updates to contact information typically don't require notification, but substantial changes to how we collect, use, or share information will always be communicated clearly.
This policy was last updated in January 2025 to reflect current business practices and Azerbaijan data protection requirements.
Privacy Questions and Concerns
We believe privacy shouldn't be complicated or mysterious. If you have questions about this policy or how we handle your information, we're always happy to discuss it.
Email: help@Zinet.it.com
Phone: +994552222966
Address: Əsəd Əhmədov küç 19, Baku 1017, Azerbaijan
We typically respond to privacy inquiries within 2-3 business days.